Providence hires first chief experience officer

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, Providence hires first chief experience officer

Windfall has employed Michelle Edwards to function the system’s first chief expertise officer.

Edwards, who is about to start Jan. 11, is at present the senior vp for superior follow at CommonSpirit Well being.

Renton, Wash.-Windfall joins different well being techniques throughout the nation which have added an expertise officer to the C-suite. The place is comparatively new to the healthcare trade as techniques face stress to supply a very good expertise for sufferers as a consequence of new fee fashions, aggressive markets and better expectations from sufferers to have a consumer-oriented expertise.

However a current pattern reveals some well being techniques have carried out away with the chief expertise officer function after attempting it out, as an alternative integrating it with different positions within the C-suite such because the chief medical or high quality officer.

As chief expertise officer at Windfall, Edwards will concentrate on guaranteeing a “seamless” and “modernized” expertise for sufferers, focusing specifically on digital entry to providers, in keeping with a press launch.

Edwards will report on to Dr. Amy Compton-Phillips, chief medical officer at Windfall. “Making certain our sufferers have entry to the simplest and most applicable path of care is a prime precedence at Windfall and we’re excited to see what she’s going to accomplish,” Phillips stated within the launch.

Edwards has an academic background in nursing.


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