Windfall will lean on know-how to assist get better from the monetary injury the COVID-19 pandemic wrought on the Renton, Wash.-based well being system, in keeping with it administration group talking on the J.P. Morgan Healthcare Convention.
On the finish of Windfall’s most up-to-date third quarter on Sept. 30, the well being system recorded a $214 million working loss, with a decline in affected person admissions and improve in labor prices impacting its 54 hospitals and greater than 1,000 medical clinics.
Over the following two years, interim Chief Monetary Officer Greg Hoffman stated the well being system plans to shut its six knowledge facilities—it closed one in 2020—in addition to migrate its whole well being system to a single Epic digital well being file and enterprise useful resource planning back-office software.
By centralizing this info, Hoffman additionally goals to automate back-office techniques and use machine studying to watch supplier schedules to scale back burnout. Windfall has already began utilizing predictive analytics to tell its hiring. “Once we know that there is a sure attrition fee, let’s get out forward of it and never look forward to any individual to depart and start the hiring course of,” Hoffman stated.
He added that the corporate’s scientific academy has been a terrific supply of expertise as properly. As extra sufferers transition to telehealth, Chief Medical Officer Amy Compton-Phillips stated the academy will assist ease staffing stress on the well being system. Windfall officers carried out 1.7 million telehealth visits in 2020.
Windfall’s predictive analytics platform helped it precisely predict what areas would obtain a surge in instances as much as two weeks out. As soon as the well being system bought a greater deal with on the information, it was in a position to shift sources to answer a suspected improve in caseloads. For example, Compton-Phillips stated that within the spring treating 400 coronavirus sufferers compelled your complete system to close down. “Now, we’re as much as over 2500 sufferers with COVID, and we’re cooking alongside and taking good care of the neighborhood,” Compton-Phillips stated.
CEO Rod Hochman stated the well being system’s future will rely upon diversifying its portfolio, digitizing its techniques and new partnerships—together with intently watching workforce prices.
“Popping out of COVID, we discovered virtualization of each administration and scientific care is a chance to rethink how we use labor successfully,” Hochman stated. “We clearly perceive that except well being techniques are in a position to scale back labor spend we’re not going to achieve success.”