In 1918, healthcare was up in opposition to an influenza pandemic that claimed the lives of hundreds of thousands of individuals worldwide. 100 years later, hospitals and suppliers are fighting challenges created by this century’s pandemic, COVID-19.
The hospital system I lead skilled a couple of 50% lower in income through the pandemic’s peak earlier this 12 months, together with elevated working prices, as we established new respiratory clinics and particular isolation models to fulfill affected person wants. We additionally noticed will increase within the use and price of private protecting tools and different provides. We briefly decreased the salaries of our leaders and physicians by as a lot as 20% and furloughed different crew members.
Classes realized through the 1918 influenza pandemic are related as we tackle this ongoing public well being disaster—particularly, that one of the best medical care comes from interdisciplinary collaboration. This idea stems from my group’s beginnings in 1920 when three physicians, motivated partly by the worldwide flu pandemic, created a bunch apply with all medical specialists underneath one roof. This was the beginning of Virginia Mason Well being System and our embrace of “crew drugs.”
Reflecting on our 100-year historical past and navigating the current actuality, there have been key classes foundational to our work which were examined and affirmed by COVID-19.
Make use of systems-engineering: We rapidly retooled operations as a part of our response to COVID-19, together with evaluating workflows to make sure we shield all sufferers and crew members. These complicated pivots have been guided by our administration methodology, the Virginia Mason Manufacturing System. Adopted in 2002 and modeled after the Toyota Manufacturing System, VMPS offers our crew members a standard terminology for outlining boundaries and commonplace processes for innovation and resolution improvement.
The method guided a nurse-led, companion-support program to facilitate end-of-life household visits with COVID-19 sufferers—one thing that wasn’t supplied in lots of hospitals. Whereas it was essential for guests to observe our PPE and security protocols, it was additionally obligatory for us to supply a protected surroundings through which relations might say goodbye.
Leverage interdisciplinary groups: From expertise, we all know that we work greatest as an built-in crew of physicians, nurses, superior practitioners, pharmacists, technologists and different specialists. This method, through which individuals persistently share what they’re doing, seeing and studying, drives collaboration and care supply that’s applicable, coordinated and patient-centered. In the course of the pandemic, this has enabled us to rapidly and overtly tackle organizationwide challenges associated to affected person care, staffing and provide chain. For instance, we now have used kaizen occasions—brief workshops centered on enhancing a particular course of—to arrange new respiratory clinics and isolation models, decide staffing ratios and virtual-care platforms. With digital care, we have been already on a multiyear trajectory that was expedited. Now we now have televideo functionality throughout the enterprise, together with integration into surgical care with preoperative screening and postoperative visits.
Decide to steady enchancment: Initially of the COVID-19 outbreak, we anticipated a decline in income and the should be progressive with staffing and cost-saving measures. In April, we developed a plan to briefly consolidate our outpatient clinics to half as many websites.
We have been additionally inventive with staffing roles, together with asking some crew members from anesthesiology, hospital drugs and surgical procedure to step into critical-care roles in response to altering affected person wants. For the beforehand talked about companion-support program to facilitate last household visits with COVID-19 sufferers, leaders reached out to nurses throughout ambulatory areas—a few of whom have been on furlough—and recognized those that have been keen and desperate to take part.
Whereas it’s not potential to completely put together for a pandemic, suppliers can study from one another to make sure we ship the most secure, highest-quality care irrespective of the circumstances. Even when occasions evolve each day or hourly, leaders ought to study and adapt, lean into change, and try to be higher tomorrow than as we speak.