Highmark Well being is launching a brand new client expertise technique, underpinned by a six-year contract with Google Cloud, the Pittsburgh-based healthcare firm stated Thursday.
Highmark Well being, which owns well being insurer Highmark and well being system Allegheny Well being Community, on Thursday formally unveiled its “Dwelling Well being” mannequin, a undertaking that the corporate has stated is designed to supply sufferers with higher coordinated and extra personalised care and clinicians with expertise that cuts down on time spent on administrative duties.
As a part of the undertaking, Highmark Well being will work with Google Cloud to construct a cloud-based platform that features centralized scheduling, care administration and analytics and synthetic intelligence instruments. Highmark Well being and Google Cloud can even co-develop analytics instruments that assist create care plans from sufferers’ well being information and flag doable well being points for early intervention.
Highmark Well being is “on the very starting of this work,” stated Karen Hanlon, government vice chairman and chief working officer at Highmark Well being, on a name with reporters Thursday. She stated Highmark Well being and Google Cloud anticipate to have an early model of the platform prepared in a few yr, however will proceed to construct on it after that.
Highmark Well being plans so as to add an estimated 125 new jobs associated to analytics, cloud computing, consumer expertise design and software improvement to assist improvement of the platform.
Highmark Well being and Google Cloud have not decided what applied sciences will likely be rolled out to sufferers, however collaborators stated the undertaking will seemingly embrace internet and app elements.
The cloud platform will underpin Highmark Well being’s method to its supplier and insurance coverage companies shifting ahead, in response to firm officers. Sufferers will be capable to opt-in or opt-out of some elements of the Dwelling Well being mannequin, like packages for particular well being situations.
“The healthcare expertise because it exists in America right now is unsatisfying at greatest,” stated Dr. Tony Farah, Highmark Well being’s government vice chairman and chief medical and medical transformation officer, on the decision. “It is advanced, fragmented, and—for probably the most half—it is reactive.”
Highmark Well being is the most recent instance of a healthcare group partnering with a expertise firm for cloud and analytics providers. One of the crucial high-profile cloud offers thus far is a data-sharing partnership between St. Louis-based Ascension and Google, which final yr drew public concern over affected person privateness and sparked a federal probe.
Hanlon in a press release stated Highmark Well being chosen Google Cloud as a result of it “share(d) our sense of urgency and goal in reinventing the well being expertise.”
Highmark Well being will keep management over entry and use of its affected person information, in response to the businesses. The businesses will create a joint Highmark Well being-Google Cloud Knowledge Ethics and Privateness Overview Board to overview sharing and use of affected person information in opposition to “moral ideas, steerage and buyer expectations of privateness,” reads a information launch from the 2 firms.
Highmark Well being in August reported $9 billion in working income within the first half of 2020, roughly $7 billion of which it attributed to its insurance coverage enterprise and roughly $2 billion of which it attributed to its supplier enterprise. The corporate reported $511 million in internet revenue, down from $629 million reported throughout the identical interval final yr.